Shipping Policy

At Bepoolmate, we are committed to providing a reliable and convenient shipping experience for our customers.

This Shipping Policy explains how we process, ship, and deliver orders placed through our website:https://bepoolmate.com

Order Processing Time

All orders are carefully reviewed and processed through our fulfillment center.

Orders are typically processed within:

1–2 business days

after payment confirmation.

Orders placed on weekends or holidays will be processed on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Locations

Bepoolmate currently ships orders to customers in:

  • United States
  • Selected international destinations where available

Shipping availability may vary depending on product type, destination, and carrier service.

Shipping Time

Estimated delivery times depend on the shipping method and destination.

For most U.S. orders:

Standard Shipping:
Approximately 3–7 business days after shipment

Please note that delivery times may vary due to:

  • Carrier delays
  • Weather conditions
  • Holidays
  • Incorrect or incomplete shipping information

Delivery estimates are not guaranteed delivery dates.

Shipping Carriers

Orders may be shipped using trusted carriers, including:

  • USPS
  • UPS
  • FedEx
  • Other reliable shipping providers depending on the order requirements

Tracking information will be provided when available.

Shipping Costs

Shipping costs are calculated based on:

  • Delivery location
  • Product size and weight
  • Available shipping methods

The applicable shipping cost will be displayed during checkout before payment is completed.

Order Tracking

Once your order has shipped, you will receive tracking information by email.

You can use the tracking number provided to monitor your shipment status.

If you have questions about your shipment, please contact our customer support team.

Address Changes

Please ensure that your shipping address is accurate before completing your order.

If you need to update your shipping address, contact us as soon as possible.

We cannot guarantee address changes after an order has entered the shipping process.

Lost or Delayed Packages

If your package is delayed or appears to be lost, please contact us at:

Email:
support@bepoolmate.com

Our team will work with you and the shipping carrier to investigate the issue and provide assistance.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Photos of the damaged package and product
  • Description of the issue

We will review your request and provide an appropriate solution.

International Shipping

For international orders:

  • Delivery times may vary by destination and customs processing.
  • Customers are responsible for any applicable customs duties, taxes, or import fees unless otherwise stated.

Contact Us

If you have any questions about shipping, please contact:

Bepoolmate Customer Support

Email:
support@bepoolmate.com

Phone:
+1 (530) 512-3456

Customer Service Hours:

Monday – Friday
9:00 AM – 5:00 PM PST

Address:

Bepoolmate Fulfillment Center
3625 E Jurupa St
Ontario, CA 91761
United States

This address is our warehouse and fulfillment location and is not a public retail store.