Return & Refund Policy
At Bepoolmate, customer satisfaction is our top priority. We are committed to providing quality pool equipment and accessories along with a clear and simple return process.
This Return & Refund Policy explains the terms and conditions for returning products purchased from Bepoolmate.
Return Period
We accept returns within 30 days from the date your order is delivered.
If more than 30 days have passed after delivery, we are unable to offer a refund or exchange.
To qualify for a return, the product must meet the return requirements listed below.
Return Requirements
To be eligible for a return:
- The product must be unused and in its original condition.
- The product must include the original packaging, accessories, manuals, and included parts.
- The product must not show signs of installation, damage, misuse, or modification.
- Proof of purchase or order information must be provided.
Products that have been installed, used, or damaged due to improper handling may not be eligible for a refund.
Non-Returnable Items
Certain products cannot be returned, including:
- Items that have been used or installed
- Products damaged due to misuse, improper installation, or unauthorized modification
- Items missing original packaging, accessories, or components
- Gift cards
- Digital products or downloadable items
If you are unsure whether your item qualifies for a return, please contact our customer support team before sending the product back.
How to Request a Return
Before returning any product, please contact Bepoolmate customer support:
Email: support@bepoolmate.com
Phone: +1 (530) 512-3456
Please provide:
- Order number
- Customer name
- Product name
- Reason for return
- Photos of the product condition (if applicable)
Our customer service team will review your request and provide return instructions.
Please do not send products back without receiving return approval and instructions from our team.
Return Address
Approved returns should be shipped to:
Bepoolmate Returns Department
3625 E Jurupa St
Ontario, CA 91761
United States
This address is our warehouse and returns processing location.
It is not a public retail store.
Refund Process
Once we receive your returned product, our team will inspect the item to confirm that it meets the return requirements.
After inspection:
- Approved returns will be refunded to the original payment method.
- Refund processing will begin within 3–5 business days after approval.
- Your bank or payment provider may require additional time before the refund appears in your account.
You will receive a confirmation email once your refund has been processed.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The product arrived damaged
- The wrong product was shipped
- The product has a confirmed manufacturing defect
Original shipping charges are generally non-refundable unless the return is caused by an error made by Bepoolmate.
We recommend using a trackable shipping method when returning products. Bepoolmate is not responsible for packages lost during return shipping without valid tracking information.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days after delivery.
Please provide:
- Order number
- Description of the issue
- Photos showing the product condition
Our customer service team will review the information and provide an appropriate solution, including replacement or refund when applicable.
Exchanges
We offer exchanges for products that are:
- Damaged upon arrival
- Defective
- Incorrectly shipped
To request an exchange, please contact:
Our team will provide further instructions.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
Orders that have not yet entered the shipping process may be eligible for cancellation.
Once an order has been shipped, it cannot be canceled and must follow our return process.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Bepoolmate Customer Support
Email: support@bepoolmate.com
Phone: +1 (530) 512-3456
Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM PST
We typically respond to customer inquiries within 24 hours during business days.